Have you ever try an outgoing call on your wireless carriers like AT&T, Verizon & T-Mobile? You will be shocked by the rates which can come out to about $3-5 per minute! A 10 minute international call or an accidental call – and you are out of pocket for about $30 close to the cost of your monthly cell phone bill. In the age of Skype and other apps out there, there is no reason for this over pricing by the carriers. In fact, they are setting up for their own demise with international calling because they get to gouge consumers a few times before they get smart enough to know there are cheaper alternatives. So what do you do when you find that you have some international calls that you did not intend on your monthly AT&T bill?
Step 1- Renegotiate the rates
Call up AT&T support or chat online with their customer service representative. They are likely to be able to help you if they are convinced that you were unaware of the rates or your call was accidental. The average customer service representative without a supervisor authorization should be able to help you rerate your AT&T. It is likely that they will rerate it as if you have a World Connect plan which costs $5 plus the rate they charge per minute under that plan. So, your $5 per minute call for 10 minutes might end up to be a $0.20 per min call. Not a full waiver or refund, but at least that it more than a 80% discount and reimbursement you can get back.
Step 2 – Block outgoing international calls
It is not obvious how to block this call. First login into your myAT&T account. Then, tap on Wireless under the large myAT&T tab. Under the section “Manage my devices & features”, you will find your phones. Click on “Manage” for the line or device where you want to block outgoing international calls.
You should see a “Call from US at Pay per use” rate. Click on “Remove this feature” and you should be set.
Please note that removing this feature does not block incoming international calls. You will still be able to receive it as incoming international calls are billed to the caller on the AT&T network. If you want cheap international calling rates, you should download apps like Phoner instead which offers free phone number and also cheap international calling.